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Author Topic: top boss performance (or lack of)  (Read 30760 times)

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waxdaddy

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top boss performance (or lack of)
« on: August 16, 2010, 19:50:48 PM »
So as you know i've had a truely aweful loom from top boss with ecu and paid 300 quid for it, i originally sent an email complaining about the cut wires in the loom. this is the responce i got

Hi Matthew I think it is best to connect them and insulate, they were probably cut to  get the loom out. Regards Andrea



waxdaddy

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top boss performance (or lack of)
« Reply #1 on: August 16, 2010, 19:51:25 PM »
Sent: Wednesday, August 04, 2010 7:05 PM
Subject: Re: boa loom + ecu

Its a good job we spotted these then as given where they are it would have been a hard job to fix once installed in the car.

Im really not impressed to say the least.

waxdaddy

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top boss performance (or lack of)
« Reply #2 on: August 16, 2010, 19:51:48 PM »
04/08/2010

We do apologise Matthew as we failed to spot this when we packaged it.

waxdaddy

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top boss performance (or lack of)
« Reply #3 on: August 16, 2010, 19:52:28 PM »
Sent today by me:

Do you have somebody there i can talk to about this loom and getting it running, i'm running into problems and im worried it might be due to the damaged condition of the loom when it arrived to us. To be honest i dont think something of a partial refund would go a miss either.

Regards,

Matthew Gribben
WaxDaddy.co.uk

Offline mk2 cossie

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« Reply #4 on: August 16, 2010, 20:04:16 PM »
good luck with anything from them, they arent renowned as being the speediest with anything. got the same pin out diagrams as you have a while ago for owt, but took a fair amount of pestering to get them  

from the looks of the loom you have, there is still the remains of the granada abs, pad sensor and possible the aircon loom as well. id be inclined to strip the whole thing bare to check and remove the unnecassary wires personally, and start afresh  

although if id spent 300 on that loom i would not be at all happy

waxdaddy

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top boss performance (or lack of)
« Reply #5 on: August 16, 2010, 20:12:50 PM »
if im not happy with the resolution of this matter with them i will make it my lifes work to make everybody who cares to read about it know what they are like to prevent somebody else ending up with a substandard product like this.

Fortunately for me and unfortunately for them i own a popular car products web site, im sure i can make a nuisance of myself

Offline Mikey J

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top boss performance (or lack of)
« Reply #6 on: August 16, 2010, 20:17:10 PM »
Donutter (Tom) can sort you out with a proper loom and he was offering them for a very reasonable price iirc. Look for him in the members section.

waxdaddy

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« Reply #7 on: August 16, 2010, 20:22:01 PM »
Thanks but dont really want to have to buy another one... im sure i can make this one work its but a bit of a pain that i have to 'make it work' when i paid so much

Offline TwinTurbo

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top boss performance (or lack of)
« Reply #8 on: August 16, 2010, 22:56:56 PM »
You don't have to cut anything to get a loom out of a BOA ..

TT

Offline capri v8 driver

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« Reply #9 on: August 17, 2010, 08:20:04 AM »
i still wunder why top boss is still in business.

??????
greetz Paul.

Capri V8 Driver.

Offline mk2 cossie

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« Reply #10 on: August 17, 2010, 10:00:40 AM »
Quote from: capri v8 driver
i still wunder why top boss is still in business.

??????


unfortunately all the time people use them they will trade. i know some one who spent a small fortune having his mk3 granada turbo converted by them, and a manual conversion too. although id have taken it back and asked for a refund personally  

think they lure people in with being "the 24v tuning specialist" and the fact they have a fancy looking 3door sierra twin turbo  

i would suggest Boost Performance to pretty much any one, bloody good bloke works there  
although they dont do silicone hose kits for the cossie v6

waxdaddy

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« Reply #11 on: August 17, 2010, 10:45:07 AM »
Little update with what i got back from top boss tuning today...


Hi Matthew
We do ordinarily sell the ECU,loom and diagrams for  £450 so you have already received a huge discount!
The loom has come straight off a car which was running so we know it is in good order although some wires may have had to be cut - they can be reconnected.
For the untrained diyer they can be difficult to install, as has been previously quoted we can fit the loom for you.
Regards
Andrea

waxdaddy

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« Reply #12 on: August 17, 2010, 10:45:55 AM »
I'd just like to point out to everybody here that at no point was this sold to me as a 'discounted' loom and ecu

Offline capri v8 driver

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« Reply #13 on: August 17, 2010, 11:07:34 AM »
£450 for a loom ecu and some copyed diagrams??? i am really to cheap with the standalone looms i make.

if you call your self a 24v specialist, than at least you should know what all the connectors on the 24v loom are used for. there own diagram says: will need to review these bids. so they dont have a clou what the connectors do or where there are for.

i stay with what i said earlyer in a previous tread, the loom is a mess. even $100 for this loom is to much.  £300 is a rip off.

is it is a discount sale it will also be mentioned in the invoice, most likely followed with no waranty.

as for that fancy looking 3door sierra twin turbo with 526 hp (is it sae gross hp or din hp?), has anyone seen these car in action against other cars?
greetz Paul.

Capri V8 Driver.

Offline TwinTurbo

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« Reply #14 on: August 17, 2010, 11:12:56 AM »
Quote from: waxdaddy
I'd just like to point out to everybody here that at no point was this sold to me as a 'discounted' loom and ecu

Jeeeesus...

What they should supply if they are going to use stock looms, is a harness that connects to the multiplugs with clearly labled wire tails. There is absolutly no need to cut the loom out. I have removed 3 of them myself. and if they have cut them then they should be rejoining and heat shrinking.

If they are using twinbox looms then it is a lot more complex, I can't tell from teh pictures though.

I have not realy looked at your diagrams either, probably not worth a great amount as all you realy need to know is the pin outs on the multiplugs.

The big problem is that the supply is drying up, they will know this. It makes it more difficult for them to just flog on and it means less units for their core business. The amount of work the have put into your loom is about 45Mins of unplugging & chopping.

TT

waxdaddy

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« Reply #15 on: August 17, 2010, 11:43:39 AM »
My invoice never said anything about any discount.

Description            Ex VAT   Total
      
BOA loom and ECU   Ã‚£250   
      
P&P                       £12.50

ex vat  £250.00
VAT      £43.75
Total     £306.25


Offline capri v8 driver

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« Reply #16 on: August 17, 2010, 11:54:52 AM »
Quote from: TwinTurbo
The big problem is that the supply is drying up, they will know this.

TT

this is a problem (as with other boa and bob parts) and they take advantage off it.

on the other side, there isn't a big demand for these looms either, or i would be thinking about to start and building these looms from scratch. the biggest problem with that is that the materials needed like cable, the connectors and connector pins aint cheap either.

greetz Paul.

Capri V8 Driver.

Offline Leebay

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« Reply #17 on: August 17, 2010, 12:07:56 PM »
Is it worth popping down the local Citizens Advice Bureau when you have 5mins and see what they say if you want to take it further? Trading standards? Dunno how these things work.........as its 2nd hand I dont think you`d be able to go down the "Sold- Unfit for purpose" route.

£300 is alot of hard earnt money.......I got stitched up  £280 for a aftermarket ecu/loom/base map which was nothing like what was decribed from a certain company, was fricking livid at the time, wasted more money trying to get it to work properly and gave up in the end! Sold it on to try and recovery some of the money back. That company appears to be doing very well now but I`ve heard alot of stories about other people with problems like mine with their early ecu`s they sold. Seems theres alot of companies out there happy to take customers cash and run.


LDS Engineering.co.uk

Cylinder head Repairs/skimming, Engine|Brake|Suspension|Service components, Number/show plates & Custom stickers.

waxdaddy

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« Reply #18 on: August 17, 2010, 12:18:11 PM »
Sadly yes there are companys that will take peoples money and run.

Its not how i run my business tho so i dont expect other people to do it...

Lesson learnt perhaps. I'll give my lawyer an email later about this and see if he can't scare them a bit.

Offline mk2 cossie

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« Reply #19 on: August 17, 2010, 14:01:37 PM »
the guy i know who had the work done at TP also had a wolf ecu fitted. probably find that the loom from that is the one you have purchased Wax daddy  

in which case its from a pre facelift mk3 and the loom shouldve been uncut as i believe the engine loom is seperate on the early models.

if Top Boss charge 45o normally, i shall be asking for 500 for the loom in my mk2 when i go fully mapable then  

bloody cheeky xxxxxxds! was that with or without the ford EEC IV though?
« Last Edit: August 18, 2010, 01:54:17 AM by Dave »

waxdaddy

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« Reply #20 on: August 17, 2010, 18:14:17 PM »
thats with the EEC IV

Offline Dave

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« Reply #21 on: August 18, 2010, 01:57:43 AM »

No swearing please!   (Mod bit)


Just google a company to find out if they are any good or not.
Dave

Offline mk2 cossie

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« Reply #22 on: August 18, 2010, 13:33:12 PM »
Quote from: Dave
No swearing please! (Mod bit)


Just google a company to find out if they are any good or not.

sorry, didnt think before posting that would of questionable parentage  

wont do it again

Offline scud

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« Reply #23 on: August 19, 2010, 21:17:48 PM »
if i were you i would got straight to Tradeing standards mate

paul302289

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top boss performance (or lack of)
« Reply #24 on: August 23, 2010, 20:43:41 PM »
i broke a xr41 that had one of their 24v conversions in it. i am glad i made that choice rather than keep it on the road, i'm sure i would have died in it, what a piece of crap.
i olso bought an adaptor plate for 24v to t5 box. omg never seen anything so poor, gave good money for that as well, i was gutted.
back to the origonal topic, i have recently been talking to my local megasquirt guy who is very helpfull and sells the ecu for a bit over 320 quid, you get all the wiring diagrams and can easily make a new loom and is fully mappable.
after dicking around with the ford looms and ecu's i cannot see the point unless you have all the parts.
i am still not sure on the megasquirt yet, but i do have experience with and emerald and a brand new loom ans it just seems so much better to start new,

Offline capri v8 driver

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« Reply #25 on: August 24, 2010, 11:01:02 AM »
Quote from: paul302289
after dicking around with the ford looms and ecu's i cannot see the point unless you have all the parts.

a ford eec 4 and 5 ecu are the most reliable ecu's in the world.

period.

million off ford's are still using this ecu to this day. no other manufactor can claim the same.

99% most problems with eec ecu are mostly caused by wiring, connectors and sensor faults. in the case off a boa loom and sensors, most are 18 years or older. with this in mind, i dont have to point out where it can go wrong.

as for tuning (or reprogramming the ecu) the eec 4 and 5  programing has more options than any aftermarked ecu. the trick is how and with what tools to reprogram the eec ecu. since most people take the easy way (aftermarked ecu) almost no one knows how to do it in europe. in the states its very common the reprogram a ford ecu with a tweecer or moates.
« Last Edit: August 24, 2010, 11:05:38 AM by capri v8 driver »
greetz Paul.

Capri V8 Driver.

waxdaddy

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top boss performance (or lack of)
« Reply #26 on: August 25, 2010, 20:01:36 PM »
Well this is an interesting turn of events. Somebody using this forum spotted that i have been giving top boss some bad press recently and reported back to Fitz at top boss who then in turn e-mailed me.

The long and short of a short exchange of emails is that he is willing to send me to engine loom for the cost of the postage.

He also offered for me to return ecu loom i have and they would label it up properly for me, thanks to this forums help however i dont think i need that now so i've let him know id like the engine loom and said i would set the story straight on here.

So to whoever it was that emailed him, thanks

Offline 3drpete

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« Reply #27 on: August 26, 2010, 06:03:36 AM »
Quote from: waxdaddy
Well this is an interesting turn of events. Somebody using this forum spotted that i have been giving top boss some bad press recently and reported back to Fitz at top boss who then in turn e-mailed me.

The long and short of a short exchange of emails is that he is willing to send me to engine loom for the cost of the postage.

He also offered for me to return ecu loom i have and they would label it up properly for me, thanks to this forums help however i dont think i need that now so i've let him know id like the engine loom and said i would set the story straight on here.

So to whoever it was that emailed him, thanks


me bud hes a very good freind of mine whos done a hell of alot for me and my car with no issues atall, everything thats been done or ive brought off him has been fine, he will help anybody with free advice etc if hes approached with the respect you,d expect to get back

glad youve sorted it

pete

Offline Dave

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« Reply #28 on: August 26, 2010, 09:51:18 AM »
Its a small world after all  

Lots of companies have programs that pick up discussions about them or have people that just search for it.
Or in this case it is just word of mouth.

Everyone has a right to air their views & to talk openly in an adult manner with out resulting in insults or threats exchanged.

This has been one of them times & as a result I think Waxdaddy is happy with the out come.


Every company will have its supporters & dislikers  


We at Ford Power encourage adult banter without resulting to play ground behaviour
« Last Edit: September 15, 2010, 00:50:20 AM by Dave »
Dave

Offline capri v8 driver

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« Reply #29 on: August 26, 2010, 10:14:59 AM »
Pete,

i have no problems with him as a person, but as a company, they sell to much bad parts in my eyes. this loom is a other example and there are alote more examples. Waxdaddy is not the first with complains, and this is not the first discusion about TB, there are alote more people with complains about there work, parts and aftersales. this is something TB should addres and solve in the first place, then there would be no discusions anymore. bad press is something no company wants, certainly not a small company.

everybody, including me, make mistakes. i try to learn from it so it doesn't happen again. i hope they do to.

i am glad this issue gets resolved.

greetz Paul.

Capri V8 Driver.

 

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